سياسة الاسترداد
Return & Exchange Policy
1. Return & Exchange Window
You have 14 days from the date you receive your order to request a return or exchange. Requests made after this period will not be accepted.
2. Condition of Items
All VORMA pieces are eligible for return or exchange, provided the item is:
- Unworn and unwashed
- Free of stains, odors, perfume, makeup, and pet hair
- In its original condition, with all tags attached
- Returned in its original packaging, intact
VORMA reserves the right to refuse any return that does not meet these conditions. Rejected items will be shipped back to the customer at the customer's expense.
3. How to Request a Return or Exchange
- Contact us within 14 days of delivery with your order number and the reason for return.
- Wait for confirmation and return instructions from our team. Returns sent without prior approval will not be processed.
4. Return Shipping
Return shipping costs are the responsibility of the customer, except where the item is defective, damaged, or incorrect. Original shipping fees are non-refundable.
5. Refunds
Once the returned item is received and inspected, you will be notified of approval or rejection. Approved refunds are issued within 5 days. Cash-on-delivery orders are refunded via InstaPay or wallet transfer; card payments are refunded to the original payment method.
6. Exchanges
Exchanges are subject to stock availability. If the requested size or color is unavailable, the item may be refunded or exchanged for store credit.
7. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos of the item and packaging. We will cover return shipping and arrange a replacement or full refund.
8. Questions
For anything related to returns or exchanges, please contact us.